Front Office Staff (Female Only)

This position requires handling patient registration, scheduling appointments, maintaining records, and guiding visitors at the hospital front desk. The staff should manage phone calls, payments, and communication between patients and doctors. The role demands professional behavior, confidentiality maintenance, and the ability to support patients with basic service information.

🔹 Key Responsibilities:

• Register patients and schedule appointments.
• Handle calls and respond to enquiries.
• Manage billing and provide receipts.
• Maintain a clean and organized front desk.
• Coordinate with doctors and nurses for patient flow.

Job Requirements:

• Female candidate (for this specific posting) — many front-office roles in hospitals specify this. Glassdoor+1
• Minimum qualification is often not strictly high (may accept 10th or 12th), but good communication skills are required (especially in Telugu and basic English). Glassdoor+1
• Well-groomed, presentable, customer–friendly attitude; ability to handle reception duties, phone calls, queries.
• Basic computer/office software skills (MS Office, billing/registration system) preferred in healthcare/hospital front-desk roles.
• Willingness to work in shifts (if the hospital front-desk operates beyond standard hours) and ability to manage visitor/patient interactions calmly.

Role Details (Key Responsibilities):

• Manage the reception desk: greet patients/visitors, register them into the system, direct them to appropriate departments or personnel.
• Handle telephone calls: answer incoming calls, transfer to the correct department, take messages, schedule appointments or bookings.
• Maintain accurate and up-to-date front-office logs and patient records: ensure registration details are correct, files ready, waiting area tidy.
• Liaise with other departments (nursing, medical, billing) to coordinate patient flow, appointment schedule and front-desk communication.
• Provide general administrative support: prepare front-desk reports, manage visitor badges or entry passes, ensure supplies (forms, stationery) are available, maintain confidentiality of patient information.